Solution Portfolio

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AudioCodes Portfolio

As a Gold Distributor for AudioCodes, Telemax Communications brings you the full breadth of AudioCodes' voice, AI, and unified communications portfolio — from meeting room devices to enterprise-grade voice networking and AI-powered automation. Explore our portfolio below.

UC Devices & Meeting Room Solutions

AudioCodes offers a comprehensive range of IP phones, headsets, and meeting room devices certified for Microsoft Teams, Zoom, and other leading UC platforms — designed to deliver premium audio and video experiences across every workspace.

  • IP phones for desk and executive use
  • RXV Series meeting room bundles for huddle rooms to large conference spaces
  • Certified devices for Microsoft Teams and Zoom Rooms
  • Headsets and personal audio devices

Voice AI Agents & Intelligent Automation

Transform customer and employee interactions with AudioCodes' Voice AI solutions. Built on LiveHub, our voice AI agents combine advanced routing, natural language understanding, and flexible integrations to automate conversations at scale.

  • LiveHub — configurable routing rules and bot orchestration
  • Voice AI agent development with LLM integration (e.g., OpenAI) and fine-tuning support
  • Multilingual text-to-speech and speech-to-text via ElevenLabs, including Indian-market voice options
  • WhatsApp Business and CRM integrations via REST APIs for omnichannel automation

AI-Powered Meeting Intelligence

AudioCodes Meeting Insights turns every conversation into actionable intelligence — capturing, transcribing, and analyzing meetings across Teams, Zoom, Google Meet, and Webex, with the flexibility of on-premises or cloud deployment.

  • Real-time transcription, summarization, and sentiment analysis
  • On-premises deployment for full data sovereignty
  • Native CRM integrations: Salesforce, Dynamics 365, Zoho, Monday.com
  • Available standalone or integrated "in Live" with the AudioCodes Live Platform
  • Enterprise-ready deployment via Microsoft Entra ID with admin consent and license management

Secure Voice Connectivity

AudioCodes' Session Border Controllers (SBCs) and VoiceAI Connect solutions secure and optimize voice traffic across your network — enabling reliable SIP trunking, seamless Microsoft Teams Direct Routing, and secure connectivity between your voice infrastructure and the cloud.

  • Enterprise and service-provider grade SBCs
  • SIP trunking and Microsoft Teams Direct Routing
  • Secure, scalable voice network architecture
  • Cloud and hybrid deployment options

Smarter Customer Engagement

Voca CIC (Conversational Interaction Center) brings AI-driven automation and analytics to the contact center — helping businesses deliver faster, more personalized customer experiences while reducing operational overhead.

  • AI-powered conversational routing and IVR
  • Real-time and post-call analytics
  • Seamless integration with existing contact center infrastructure
  • Scalable for growing customer engagement demands

Recording, Compliance & Quality Management

SmartTAP delivers secure, compliant call recording and quality management — capturing voice and video interactions for regulatory compliance, dispute resolution, and continuous service improvement.

  • Compliant call and meeting recording
  • Quality management and evaluation tools
  • Secure storage and retrieval
  • Support for regulatory and industry compliance requirements

Unified Network Management

OVOC (One Voice Operations Center) provides centralized, end-to-end management, monitoring, and troubleshooting of your entire AudioCodes voice network — from a single pane of glass.

  • Centralized device and network monitoring
  • Proactive fault detection and troubleshooting
  • Performance analytics and reporting
  • Simplified management across multi-site deployments

AudioCodes Live Platform

The AudioCodes Live Platform brings together voice, AI, and management capabilities into a unified, cloud-ready ecosystem — enabling businesses to deploy, scale, and manage their communications infrastructure with agility.

  • Unified platform combining Live, LiveHub, and Meeting Insights capabilities
  • Cloud, on-premises, and hybrid deployment flexibility
  • Simplified licensing and centralized administration
  • Built to scale with evolving business communication needs